Digital Support Technician Apprentice

Working within various IT teams, the apprentice will support colleagues across BSI to maximise the value of digital workplace technologies, AI-powered productivity tools and modern ways of working. The role combines digital support, user enablement, AI adoption and continuous improvement activities. The apprentice will gain practical experience supporting Microsoft 365, Microsoft Copilot, collaboration platforms, knowledge management solutions and workplace productivity tools whilst completing the AI Support & Productivity Technician Level 3 apprenticeship. The apprentice will work closely with IT specialists, operational teams, business stakeholders and end users to improve employee experience, increase digital adoption and support BSI's digital transformation objectives. Key Responsibilities & Accountabilities Digital Technology Support Provide first-line support and guidance for Digital technologies including Microsoft 365, Teams, SharePoint and associated productivity tools. Assist colleagues in resolving issues relating to workplace technology and digital collaboration. Support the configuration, testing and implementation of digital workplace solutions. Contribute to the maintenance of digital knowledge articles, guidance materials and support documentation .AI & Productivity Enablement Support the rollout and adoption of Microsoft Copilot and other approved AI-powered productivity tools. Help colleagues identify opportunities to use AI safely and effectively within their day-to-day work. Assist in developing user guides, learning content and awareness campaigns. Support demonstrations, workshops and training sessions focused on productivity and AI enablement. Stakeholder & User Experience Support Gather feedback from users regarding digital workplace tools and services. Assist with surveys, adoption reporting and continuous improvement activities. Help identify common issues, trends and opportunities to improve employee experience. Work with stakeholders acro