Business Administration Apprentice

To maintain all customer records and documentation. To support other departments daily in administrative duties. To maintain online customer records accurately. To help with production and collation of reports for Head of Sales. To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails. Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line. To always comply with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour. Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time.