Business Administration Apprentice

To support the Project Team with the departmental administration. To promote and provide appropriate information and advice about Changing Lives Housing Trust’s Services and Objectives. To meet and greet all visitors to Changing Lives Housing Trust and filter appropriately. To provide secretarial and administrative support which includes typing, minutes taking, filling, data inputting, maintenance admin and management of information held by the organisation. Promote the aims, objectives and services of the association to all visitors and especially clients. To prepare and assist the collect data for such weekly, monthly, quarterly and annual reports on Voids, Service Charge and Housing Benefit Arrears or any other data which may be required. To perform such other duties appropriate to the role, as may be required by the Project Manager/Changing Lives Housing Trust from time to time. To make regular and early contact with all the clients in arrears through hostel visits (which will be assisted alongside a member of the Project Worker team), telephone calls, text messages, emails and office interviews (Inc. three-way meetings with referrer’s) if applicable. Prevent arrears from escalating in line with Changing Lives Housing Trust rent collection policies and procedures to prevent serious debt and homelessness. To undertake other duties which commensurate with skills, knowledge and experience of this post, as and when required by the Senior Management Team. To keep up to date with changes to legislation and the impact of welfare reform on both clients and the organisation.