KAINUU LTD
Salary
£16,000 a year
Location
Birkenhead, Merseyside, CH41 1AA
Deadline
7 November 2026
Type
apprenticeship
Start date
7 December 2026
Duration
1 Year 4 Months
Positions
1 position available
Working hours
Monday - Friday, full-time position.
Training provider
NOWSKILLS LIMITED
Standard (Level 3)
Information communications technician (level 3)
Respond to incoming IT support requests via phone, email and remote support tools Log, prioritise and update support tickets using the company's helpdesk system Troubleshoot hardware, software and connectivity issues Configure and deploy laptops, desktops and mobile devices Support Microsoft Windows operating systems and Microsoft 365 applications Assist with password resets, user account administration and access permissions Escalate complex technical issues to senior engineers when required Maintain accurate technical documentation and customer records Carry out system checks and routine maintenance to ensure devices remain operational Deliver excellent customer service while keeping customers updated on the progress of their support requests
Skills Required
What they're looking for
Use these cues to judge how complete and actionable this listing looks.
Use the AI Coach to ask follow-up questions about the employer, selection process, and what to prepare next.
Salary
£16,000 a year
Location
Birkenhead, Merseyside, CH41 1AA
Deadline
7 November 2026
Type
apprenticeship
Start date
7 December 2026
Duration
1 Year 4 Months
Positions
1 position available
Working hours
Monday - Friday, full-time position.
Training provider
NOWSKILLS LIMITED
Standard (Level 3)
Information communications technician (level 3)
Respond to incoming IT support requests via phone, email and remote support tools Log, prioritise and update support tickets using the company's helpdesk system Troubleshoot hardware, software and connectivity issues Configure and deploy laptops, desktops and mobile devices Support Microsoft Windows operating systems and Microsoft 365 applications Assist with password resets, user account administration and access permissions Escalate complex technical issues to senior engineers when required Maintain accurate technical documentation and customer records Carry out system checks and routine maintenance to ensure devices remain operational Deliver excellent customer service while keeping customers updated on the progress of their support requests
Skills Required
What they're looking for
Use these cues to judge how complete and actionable this listing looks.
Use the AI Coach to ask follow-up questions about the employer, selection process, and what to prepare next.