IT Technical Apprentice

You will be working within a team providing IT support, initially carrying out routine checks and assisting end users to log support tickets. You will quickly progress to providing IT support by phone and using remote support tools. This role will initially be 2 to 3 months with the majority of your time in the office in Hatfield and will then progress into working from home and some field-based working at clients sites. An exceptional level of English and communication skills will be required for this role. You will be supporting traditional Microsoft server-based systems as well as cloud solutions such as Microsoft 365, Azure and Amazon Web Services. You will be joining a young dynamic company in a role which will be well mentored and will provide a variety of opportunities to learn. You must be flexible and be able to assist in several areas. This will include support, customer service and project work. Reporting to the service lead, your duties will include: Install, support and service business customers Handle telephone calls and emails from clients and create support incidents as needed Carry out regular checks and processes Provide 1st line support to clients- via telephone, email and remote working Provide on-site support to clients Identify areas for improvement within support to improve service delivery to clients Strive to improve communication both internally and with clients Additional duties as deemed appropriate to the role and business need Part of this role includes the requirement to maintain excellent relations with the customer and other resolver groups, guiding and aiding effective incident resolutions As the first line of contact with customers, you must always maintain a professional and corporate image of the company