Customer Service Apprenticeship

The successful candidate will work primarily within our retail shop, providing excellent customer service, assisting with the day-to-day running of the store and ensuring customers have a positive experience. There may also be occasional opportunities to provide support within the café next door, assisting customers and supporting the café team when required. Key Responsibilities: Customer Service: Welcome customers into the shop in a friendly and professional manner Provide helpful and polite customer service Listen to customers' needs and assist them with their enquiries Deal with customer questions and requests appropriately, seeking assistance from colleagues or a manager when required Help maintain a welcoming, clean and well-presented shop environment Till and Payments: Process customer purchases accurately using the till Accept cash and card payments Provide customers with receipts and the correct change where applicable Follow company procedures for handling payments and cash Develop an understanding of basic till and payment procedures Stock and Shop Duties: Replenish shelves and ensure stock is displayed neatly Check stock levels and report low or missing stock to the appropriate member of staff Assist with deliveries and putting stock away safely Help maintain attractive and well-organised displays Check that products and shelves are clean, tidy and appropriately presented Support general housekeeping duties within the shop Occasional Café Support: When required, the apprentice may provide additional support within the café next door, including: Welcoming and serving café customers Taking customer orders Processing payments Clearing and cleaning tables and customer areas Supporting the café team with general duties Maintaining good standards of customer service and cleanliness