Social & Community Marketing Apprentice

The successful candidate will actively engage with and support our online community, contribute to our “top of mind” social strategy, and help strengthen brand visibility and perception across key platforms. By fostering meaningful interactions, this role will help build a more connected, engaged, and loyal community around our brand. Key Responsibilies Community Management & Engagement Support the Social Media Manager in managing and engaging with online communities across social media platforms Respond to comments, direct messages, mentions, tags, and other interactions in a timely, professional, and on-brand manner Assist with monitoring and responding to Google and Glassdoor reviews to help maintain a positive brand presence Contribute to relevant online discussions and conversations to support audience engagement and community growth Social Presence & Brand Visibility Support the delivery of a "top of mind" social media approach through consistent engagement and community interaction Assist in ensuring the brand remains visible, relevant, and active within key audience, industry, and sector conversations Support real-time social engagement during campaigns, events, launches, and other key business initiatives Assist the Social Media Manager with the creation and boosting of social media posts where required Social Listening & Brand Sentiment Monitor social channels for brand mentions, audience conversations, emerging trends, and sentiment Identify recurring themes, opportunities, insights, and potential reputational risks Escalate relevant insights, trends, and issues to the Social Media Manager to support content planning and messaging decisions Employee Advocacy Support Support the delivery and continued growth of the Employee Advocacy programme Help identify and promote relevant content and campaigns to employees to encourage participation, engagement, and amplification Assist with the creation of employee-led content, including testimonials, podcasts, and s