Level 3 IT Solutions Technician Apprenticeship – St Peters CofE Academy

Main Duties: The duties may change over time as requirements and circumstances change. The post-holder may reasonably be expected to undertake other duties commensurate with the level of responsibility from time to time. Duties will include: To provide day to day support, contributing to ensuring effective and efficient operation of the IT systems, for administration, and teaching and learning, throughout the Academy To operate the IT helpdesk system, ensuring that records are kept of issues identified, and that suitable solutions are recommended, seeking guidance from line manager where needed To carry out routine IT tasks and activities as delegated by the Line Manager To provide support for IT hardware, software, network and operating system problems and queries for both staff and pupils To assist in installing and maintaining the Academy’s hardware to include all network / servers / workstations / data projectors / printers and teaching aides To assist teachers and pupils within the classrooms as requested by via the line manager To provide ICT technical support for Academy events and activities including internal events such as staff briefings, staff training To support the use of online learning systems and platforms, as well as online media and marketing activities To assist with the support and maintenance of ICT technical requirements which may include hardware installation, infrastructure change and / or software installation and updates. To carry out routine maintenance tasks in accordance with Academy protocols To ensure backup procedures are followed To assist in monitoring and identifying threats to information security, including the student misuse of computers, and to report these to the relevant parties All staff are expected to: Promote and support the distinctive Christian character of the Academy as demonstrated through its ethos and worship, service to the community, promotion of spiritual and moral values and its commitment to community cohesio