IT Apprenticeship

IT Support Apprentice Superior Wellness is a growing business specialising in hot tubs, spas and wellness products, with a passion for delivering quality products and excellent customer service. We are looking for an enthusiastic and motivated IT Support Apprentice to join our team and begin their career in IT within a fast-paced, dynamic business environment. This is an exciting opportunity for someone with a genuine interest in technology who is keen to learn, develop new skills and gain hands-on experience. Working alongside our IT team, you will help support the day-to-day technology needs of the business, ensuring colleagues have the IT systems, equipment and support they need to work effectively. No extensive IT experience is required, as we are looking for someone with a positive attitude, a willingness to learn and a proactive approach to problem-solving. In return, you will have the opportunity to develop your technical knowledge, gain valuable workplace experience and work towards building a successful career in IT. A Typical Day in the Job: Provide first-line IT support to colleagues across the business via phone, email, Teams, remote and face-to-face support. Log, prioritise and manage IT support tickets, escalating issues to the Systems Administrator where required. Troubleshoot and resolve common hardware, software, network and connectivity issues. Set up and configure laptops, desktops, mobile devices, printers and other IT equipment. Assist with user account administration, including new starters, leavers, password resets and MFA. Assist with IT security, including phishing reports, antivirus alerts, device compliance and software updates. Support network connectivity, Wi-Fi, printers, scanners and other networked equipment across company sites. Follow IT policies, procedures and technical documentation when resolving issues. Create and update IT knowledge base articles and user guides. Assist with IT projects, infrastructure maintenance and system u