IT Apprenticeship

The White Horse Federation Are you passionate about technology and keen to start a career in IT? The White Horse Federation is looking for an enthusiastic and motivated IT Support Apprentice to join its team, offering an exciting opportunity to develop practical technical skills while making a real difference to the learning and working environment across its schools. The White Horse Federation is a multi-academy trust committed to inspiring every child to flourish through inclusive education, opportunity and collaboration. As part of a supportive team, you will help ensure that technology works effectively for staff and pupils, developing your IT knowledge and customer service skills while gaining valuable hands-on experience in a busy educational environment. This is an ideal opportunity for someone with a genuine interest in IT, a positive attitude and a willingness to learn. You will receive guidance and support as you work towards a recognised apprenticeship qualification, building the confidence, knowledge and experience needed to progress in a rewarding IT career. A Typical Day in the Job: Provide first-line IT support to staff and students. Assist with troubleshooting hardware, software and network issues. Support the setup and maintenance of laptops, desktops, tablets and other devices. Help manage user accounts and permissions. Maintain accurate IT asset and inventory records. Assist with software installations, updates and system maintenance. Support the IT team with ongoing projects and service improvements. Ensure all work is carried out in line with Trust policies and data protection requirements Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge: Has a genuine interest in Information Technology. Is keen to learn and develop new technical skills. Has good communication and customer service skills. Can work well as part of a team. Is organised, reliable