IT Apprenticeship

Are you passionate about technology and looking to kick-start your career in IT? Conquered IT is looking for a motivated and enthusiastic IT Support Apprentice to join its team, develop practical technical skills and gain hands-on experience supporting business technology. Conquered IT helps local businesses across Buckinghamshire and Oxfordshire make the most of their technology, ensuring IT is an asset that supports their success and growth. This is an exciting opportunity to learn from experienced professionals, build your technical knowledge and develop the skills needed to deliver excellent IT support. As an apprentice, you will work alongside the team to help troubleshoot technical issues, support users with their IT needs and learn how to maintain reliable, secure and effective IT systems. With a combination of on-the-job training and structured learning, you will develop the confidence and expertise to build a long-term career in IT. A Typical Day in the Job: Provide first-line IT support to customers, helping resolve technical issues and queries. Handle incoming support requests and log, update and manage tickets using HaloPSA. Troubleshoot hardware, software and connectivity issues, escalating more complex problems when required. Communicate with customers over the phone, providing clear guidance and friendly, professional support. Use NinjaRMM to remotely monitor, manage and support customer devices. Assist with the setup, configuration and maintenance of IT hardware and software. Support customers with Microsoft 365 applications, user accounts and common technical issues. Help maintain reliable and secure IT systems across customer environments. Keep accurate records of support requests, troubleshooting steps and resolutions. Work alongside experienced IT engineers, learning new technical skills and developing your knowledge of IT support. In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our