Level 3 Business Administration Apprentice

Take responsibility for incoming calls and distributing to engineers or area managers. Use CRM system to book breakdowns and services and manage clients. Support Service and Repairs Co-ordinator and Area Managers in the day to day activities - acting as a key link between customers, engineers and area managers. Maintain communication with clients via emails and portals regarding breakdowns, attendance and updates in a timely manner. Escalate operational concerns to the relevant Area Manager. Monitor the email inboxes and action in the event it cannot be passed to Area Manager.