Digital Support Apprentice

Ogilvie Fleet is a leading independent vehicle leasing and fleet management specialist in the UK, operating for over 45 years and managing more than 25,000 vehicles for nearly 1,000 businesses. We are now on the look out for a young and enthusiastic apprentice to join our team. This is a varied apprenticeship designed to give you a full understanding of how our business operates. You will rotate through several key departments, working alongside experienced colleagues and taking on real responsibilities as your skills and experience evolve. By the end of the apprenticeship, you will understand the whole vehicle lifecycle and have a working knowledge of all Ogilvie Fleet functions. Responsibilities: First point of contact to handle customer queries and support department team’s client relationships Support the process of new vehicle orders and arranging deliveries, collections and driver handovers, recording this data in the Key2 portal Become a Key2 Superuser for the business Supporting the team that authorises servicing, repairs and tyre work across the fleet you will play a pivotal role in arranging driver bookings within our repairer network and recording this data in our LeaseLink platform Support with V5 digital support for vehicle returns at the end of contract Support Operations Team with the completion of scheduled business reports, utilizing data from inhouse CRM (Maximizer) Issue standard letters to customers as per Fleet Maintenance Controllers instruction Required skills: Good communication skills, speaking to numerous colleagues on a daily basis Good telephone manner Good computer skills Enthusiasm to learn Work well individually and as part of a team Work in a fast-paced environment with a variety of tasks Excellent organisational skills Working hours: 37.5 hours per week Benefits: Free on-site parking Half-day Fridays Corporate events Company incentives Customer site days (allowance to test new vehicles on site) Proof of apprenticeship progression int