Digital Property Management Apprentice

HomeForce Property Management Limited is a growing Edinburgh letting agency providing residential property management, lettings, maintenance and landlord compliance services. We are part of the wider HomeForce business, established in 2004, which also provides maintenance coordination, job opportunities and business support services to local tradespeople. We're a small, friendly and ambitious team, committed to excellent customer service, efficient working practices and making intelligent use of technology. We're looking for an enthusiastic, personable and motivated individual to join us as a Trainee Property Manager. What you'll be doing: Acting as the first point of contact for landlords, tenants, contractors and prospective clients, resolving enquiries and providing application support via telephone, email and inhouse software platform Becoming a Super User of ServiceM8 and HomeForce's Job Management System, supporting users and promoting best practice Triaging support requests to the appropriate team, including Property Management, Maintenance, Compliance, System Administrators and external software providers Using Microsoft Packages such as Outlook and Team’s to email internal and external stakeholders and transcribing and summarising meetings Using Adobe for signatures on digital documents Managing customer enquiries, digital records, tenancy documentation and property information across business systems Supporting property viewings, inspections, tenant onboarding and landlord compliance processes Using HomeForce’s Job Management System to coordinate maintenance, repairs, scheduling, communications, inspections and workflow management Supporting HomeForce's tradesperson services and job management operations through effective use of digital systems Identifying opportunities to improve processes through AI, automation and digital technologies Supporting marketing, social media and client engagement activities using digital tools Maintaining accurate data, produ