IT Apprenticeship

NE Solutions is an established IT services provider supporting businesses across Newcastle and the wider North East. With over 27 years of experience, we provide a range of services, including IT support, cyber security, cloud solutions and bespoke software development. We pride ourselves on delivering reliable, friendly and tailored technical support, building strong relationships with our customers and helping their businesses succeed through technology. We’re looking for a motivated and enthusiastic IT apprentice with a genuine passion for technology, a positive attitude and a willingness to learn. You don’t need to know everything already – we’re looking for someone who is eager to develop their technical skills, take on new challenges and provide excellent customer service. You’ll join a friendly and supportive team who will help you build your confidence, develop your knowledge and gain hands-on experience working with real customers and IT systems. Alongside learning on the job, you’ll receive structured training through Baltic Apprenticeships, attending two-day training blocks every four to six weeks to develop the skills and knowledge needed to succeed in your role and build a long-term career in IT. In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Act as the first point of contact for customer IT issues via the phone, email and ticketing system. Undertake 1st line triage for all incoming customer tickets and queries. Log, categorise, prioritise, manage and update support tickets in accordance with our Ticketing, SLA and Escalation Standards. Resolve common Microsoft 365, hardware, software, account management, printer, peripheral and basic networking issues. Support advanced technical tasks, including backup and restore testing, patch management, and router/firewall updates. Escalate tickets to 2nd line support, as n