Business Administrator Apprentice

Answering telephones - first point of contact when answering calls Effectively and accurately handling customer service enquiries (e.g. Settlement Figure requests) Responsible for the appropriate distribution of customer service emails Maintenance of computerised and manual records (Cleansing customer files to remove unnecessary information, ensuring documents are scanned so we hold a digital copy) Day-to-day filing / photocopying / scanning Monitoring stationery stock levels and ordering when appropriate Production of documentation for signing by customers Processing of payouts once signed documents received Liaising with suppliers to request invoices and any amendments Contacting funders to provide relevant information and ensure payouts are smoothly processed Loading of new proposals onto deal management system Checking and processing own book payouts Learn to use Leasesoft for our own book lending (inputting of deals and in life servicing once live) Completing relevant searches requested by the sales team / directors required for underwriting (Experian, land registry, valuation) Actively chase any outstanding original documentation for own book agreements if not received at payout To attend and / or complete any mandatory training courses stipulated by the company To ensure the educational aspects of the apprenticeship are completed in a timely manner