IT Service Desk Engineer Apprentice at SONA IT is listed on Apprentice Wizard from UCAS Career Finder. It was last seen live on 22 October 2026. The closing date is listed as 17 November 2026. Confirm the closing date and entry requirements on the employer's application page before you apply.
SONA IT
Location
Stanmore HA7 1DT
Deadline
17 November 2026
Type
apprenticeship
Sona IT is a managed service provider supporting small and medium-sized businesses including financial services, legal, automotive, property, healthcare and charity clients. We look after their users, devices, Microsoft 365 tenants, networks, backups and security, and we take pride in fixing problems properly the first time. About the role: This is an entry-level role for someone starting their IT career. You will join the 1st Line Support team and become the first point of contact for our clients. You will work through monitoring alerts, user requests and starters and leavers, following our documented processes, and escalate anything outside your remit to 2nd Line. You will study for a recognised Level 3 apprenticeship while you work, with a structured development plan and a named buddy on the team. Responsibilities: Respond to client queries via phone, email, live chat and WhatsApp, logging all contacts in Halo PSA Resolve common IT issues such as password resets, MFA, Outlook, printers, drives and device performance Resolve routine alerts and escalate hardware or critical issues Review Microsoft 365 and backup alerts Manage user onboarding and offboarding, including Microsoft 365 accounts and licences Prepare, test and deploy Windows devices, including returned equipment Support Mac devices managed through Mosyle MDM Assist with software and agent maintenance projects Escalate security alerts immediately to senior support teams Follow identity verification procedures before password or MFA resets Keep documentation up to date and contribute to the knowledge base Required skills: A genuine interest in IT and how technology helps businesses work Clear, polite spoken and written English, and confidence speaking with clients on the telephone A logical approach to problem solving and the patience to follow a process step by step Reliable, organised and willing to ask for help when unsure Desirable experience: Experience building or fixing computers, home networking or
Entry Requirements
Not published for this listing
The employer hasn't published structured entry requirements through this listing. Check their application page for GCSEs, A-Levels, or any other entry criteria.
Use these cues to judge how complete and actionable this listing looks.
Use the AI Coach to ask follow-up questions about the employer, selection process, and what to prepare next.
Location
Stanmore HA7 1DT
Deadline
17 November 2026
Type
apprenticeship
Sona IT is a managed service provider supporting small and medium-sized businesses including financial services, legal, automotive, property, healthcare and charity clients. We look after their users, devices, Microsoft 365 tenants, networks, backups and security, and we take pride in fixing problems properly the first time. About the role: This is an entry-level role for someone starting their IT career. You will join the 1st Line Support team and become the first point of contact for our clients. You will work through monitoring alerts, user requests and starters and leavers, following our documented processes, and escalate anything outside your remit to 2nd Line. You will study for a recognised Level 3 apprenticeship while you work, with a structured development plan and a named buddy on the team. Responsibilities: Respond to client queries via phone, email, live chat and WhatsApp, logging all contacts in Halo PSA Resolve common IT issues such as password resets, MFA, Outlook, printers, drives and device performance Resolve routine alerts and escalate hardware or critical issues Review Microsoft 365 and backup alerts Manage user onboarding and offboarding, including Microsoft 365 accounts and licences Prepare, test and deploy Windows devices, including returned equipment Support Mac devices managed through Mosyle MDM Assist with software and agent maintenance projects Escalate security alerts immediately to senior support teams Follow identity verification procedures before password or MFA resets Keep documentation up to date and contribute to the knowledge base Required skills: A genuine interest in IT and how technology helps businesses work Clear, polite spoken and written English, and confidence speaking with clients on the telephone A logical approach to problem solving and the patience to follow a process step by step Reliable, organised and willing to ask for help when unsure Desirable experience: Experience building or fixing computers, home networking or
Entry Requirements
Not published for this listing
The employer hasn't published structured entry requirements through this listing. Check their application page for GCSEs, A-Levels, or any other entry criteria.
Use these cues to judge how complete and actionable this listing looks.
Use the AI Coach to ask follow-up questions about the employer, selection process, and what to prepare next.