Apprentice Import and Export Customs Broker

Support the smooth movement of air freight, road freight and customs shipments Accurately enter and maintain shipment information within company systems Track and trace shipments and provide updates to customers, suppliers and colleagues Assist with customs clearance activities, including preparing and checking customs documentation Support the arrangement of transport and final delivery of shipments Communicate professionally with customers, overseas offices, carriers, customs authorities and transport providers Help ensure accurate billing, invoicing and maintenance of shipment records Follow company procedures, customer requirements and compliance regulations at all times Escalate shipment delays, discrepancies or operational issues where required Support the team in achieving service, quality and performance targets Identify opportunities to improve operational efficiency and productivity Complete apprenticeship training and development activities to build knowledge of freight forwarding, customs processes and logistics operations Demonstrate professionalism, integrity and a commitment to excellent customer service Apprentice responsibilities Learn freight-forwarding and customs procedures Follow company policies and health & safety requirements Provide good customer service and professional communication Keep accurate records and update databases Support experienced import/export staff with daily operations Develop knowledge of Incoterms, customs procedures, air waybills, cargo handling and international trade