Business Support Apprentice

Business Support is Derby City Council’s centralised administrative service and provides a wide range of services across the different departments within the council. The role is predominantly based within the Document Management Centre (DMC), which provides reprographics, mail and scanning services and will provide a wealth of experience. Main responsibilities include: To carry out a range of general administrative tasks as detailed in the current Business Support Menu within divisional and statutory timescales and standards to produce the required outcomes as requested. To produce high quality work following corporate, departmental and procedural guidelines. To deal with incoming calls, post, electronic mail and visitors to ensure that their requests are dealt with appropriately. Able to take down and record accurate messages and pass to the appropriate member of staff adhering at all times to the council’s customer care policy. Provide all customers with a good customer service to ensure positive representation of the service. Undertake training and additional duties in accordance with the general level of responsibility of the post, as required. Carry out any other reasonable duties, commensurate with the grading and responsibilities of the post. Understand and comply with the city council’s environmental policies. Comply with all health & safety policies and legislation in performance of the duties of the post. Work with information technology and associated systems in accordance with the city council’s policies & procedures. Comply with standing orders, financial regulations and Departmental instructions. Carry out duties and responsibilities of the post in compliance with the City Council’s Equality and Diversity policy.