Front of house Apprentice

To be pro-active in greeting and welcoming customers on arrival and ensuring that all initial needs and requirements are met. To operate booking, billing, payment and invoicing systems and procedures effectively, ensuring that all monies are secure and any discrepancies reported. To facilitate the smooth flow of information and communications to all departments and managers. To maintain confidentiality with regard to information collected. To deal with all customer enquiries in an effective and efficient manner To fulfill administrative duties and to provide clerical support as required To ensure that the reception area is tidy and clean at all times and that any Health & Safety issues are reported to a Health & Safety Officer/Manager To work effectively as part of the hotel team to ensure the highest level of customer satisfaction To continually develop yourself and others in your role at the hotel and seeking wherever possible to improve service to customers To comply with any reasonable instruction given by a senior manager and any other duties that may be required from time