Jericho (The ReUsers/ WoodShack) Customer Service apprenticeship
THE JERICHO FOUNDATION
Role overview
About this role
We are looking for apprentices to join our social enterprises (The ReUsers and WoodShack) in Sutton Coldfield. You will work with our friendly team for 12-15 months and be supported to achieve a level 2 Customer Service qualification. We offer start dates throughout the year and can usually offer starts within a few weeks of application.
Job details
Compensation
Paid opportunity
Closing date
15 June 2026
Working hours
Weekly rota is in place across 7 days working 4 days, including two full weekends every 4 weeks. Shifts are 8am to 4pm, Monday to Friday, Saturdays 8am to 4.30pm and 10am to 4.30pm, on Sundays.
Standard
Customer service practitioner (level 2)
Level 2Location
The ReUsers, Norris Way, Riland Industrial Estate, B75 7BB
Posted
8 June 2026
Entry requirements
Qualifications
| Subject | Type | Grade | Status |
|---|---|---|---|
| English | GCSE | Grade 1-3 or equivalent FS | Preferred |
| Maths | GCSE | 1-3 or equivalent FS | Preferred |
Skills required
What they're looking for
Company
THE JERICHO FOUNDATION
THE JERICHO FOUNDATION is a public-sector or mission-led employer where service delivery, fairness, evidence, accountability, and public impact are usually important.
Quick actions
Role insight
Preparing for THE JERICHO FOUNDATION
Applications should show motivation for public value, clear written communication, judgement, teamwork, and evidence-based problem-solving.
- Use examples that show integrity, inclusion, and thoughtful judgement.
- Explain the impact of your work on people, services, or communities.
- Keep answers clear and evidence-led rather than overly corporate.
Role overview
About this role
We are looking for apprentices to join our social enterprises (The ReUsers and WoodShack) in Sutton Coldfield. You will work with our friendly team for 12-15 months and be supported to achieve a level 2 Customer Service qualification. We offer start dates throughout the year and can usually offer starts within a few weeks of application.
