Customer Service Apprentice
DHL INTERNATIONAL (UK) LIMITED
Role overview
About this role
The Customer Service department is responsible for handling the vast majority of contacts between DHL and customers on a daily basis. The main role purpose is logging customer’s bookings, maximising the booking conversion and increasing sales of value-added services within the product offering and tracking customer’s shipments.
Job details
Compensation
Paid opportunity
Closing date
26 June 2026
Working hours
Flexible shift patterns starting between 08:00am - 11:15am Monday - Friday (8-hour shifts) Latest shift finishing at 7:15pm. Exact working hours TBC.
Standard
Customer service practitioner (level 2)
Level 2Location
Cargo West, East Midlands Airport, Castle Donington, Derby, DE74 2TR
Posted
8 June 2026
Entry requirements
Qualifications
| Subject | Type | Grade | Status |
|---|---|---|---|
| English | GCSE | 4 or Above | Preferred |
| Maths | GCSE | 4 or Above | Preferred |
Skills required
What they're looking for
Company
DHL INTERNATIONAL (UK) LIMITED
DHL INTERNATIONAL (UK) LIMITED appears to be hiring for business or operations work where organisation, communication, analysis, and delivery are likely to matter.
Quick actions
Role insight
Preparing for DHL INTERNATIONAL (UK) LIMITED
Useful evidence includes coordinating tasks, solving practical problems, working with data, supporting customers, or improving a process.
- Use examples where you organised people, information, or deadlines.
- Connect your answer to measurable outcomes such as time saved, errors reduced, or service improved.
- Show that you can communicate clearly with different teams.
Role overview
About this role
The Customer Service department is responsible for handling the vast majority of contacts between DHL and customers on a daily basis. The main role purpose is logging customer’s bookings, maximising the booking conversion and increasing sales of value-added services within the product offering and tracking customer’s shipments.
