Technical Helpdesk IT Support Technician Apprentice
EDUCATION & IT LIMITED
Role overview
About this role
You will be expected to answer log support calls on our helpdesk. Tackle support issues and/or escalate the support to the appropriate team. Free on-site parking and good public transport links. Ethical company pension scheme. A career in IT. Working in a nurturing environment. Healthcare Cash Plan. Full UK Driving License essential.
Job details
Compensation
Paid opportunity
Closing date
26 June 2026
Working hours
Monday - Friday, shifts (flexible).
Standard
Digital support technician (level 3)
Level 3Location
12, The Wharf, 16 Bridge Street, Birmingham, B1 2JS
Posted
8 June 2026
Entry requirements
Qualifications
| Subject | Type | Grade | Status |
|---|---|---|---|
| English and Maths | GCSE | 4-9 | Required |
Skills required
What they're looking for
Company
EDUCATION & IT LIMITED
EDUCATION & IT LIMITED hires students into technology-focused teams where software, data, infrastructure, product thinking, reliability, and user impact often matter.
Quick actions
Role insight
Preparing for EDUCATION & IT LIMITED
Good preparation includes project evidence, curiosity, debugging examples, teamwork, and being able to explain technical choices clearly.
- Talk through one project in terms of problem, trade-offs, result, and what you would improve.
- Be ready to explain code or data decisions without jargon.
- Connect technical work to users, reliability, security, or business value.
Role overview
About this role
You will be expected to answer log support calls on our helpdesk. Tackle support issues and/or escalate the support to the appropriate team. Free on-site parking and good public transport links. Ethical company pension scheme. A career in IT. Working in a nurturing environment. Healthcare Cash Plan. Full UK Driving License essential.
