CityFibre Sprint: Smart Support Tool
CityFibre
Role overview
About this role
Overview This Sprint takes you into the world of Customer Experience at CityFibre, where you’ll take on the challenge of designing a smart self-service tool that helps customers solve broadband issues quickly and confidently. You’ll explore how CX teams improve journeys, reduce frustration, and create digital solutions that put the customer first at every stage. What’s Included Throughout the Sprint, you’ll be supported with insight from CityFibre expert Joanna, a clear activity brief, and all the resources you’ll need to complete the task. You’ll research common broadband pain points, explore examples of digital support tools, and build your own simple wireframe or mock-up. You’ll also have access to a model answer and a debrief that walks you through how a professional would approach this customer experience challenge.
Job details
Compensation
Unpaid opportunity
Location
Remote (UK)
Remote availablePosted
15 June 2026
Entry requirements
Requirements not available here
The employer hasn't published structured entry requirements through this listing. Check their application page for GCSEs, A-Levels, or any other entry criteria.
See entry requirements on employer listingCompany
CityFibre
CityFibre hires students into technology-focused teams where software, data, infrastructure, product thinking, reliability, and user impact often matter.
Quick actions
Role insight
Preparing for CityFibre
Good preparation includes project evidence, curiosity, debugging examples, teamwork, and being able to explain technical choices clearly.
- Talk through one project in terms of problem, trade-offs, result, and what you would improve.
- Be ready to explain code or data decisions without jargon.
- Connect technical work to users, reliability, security, or business value.
Role overview
About this role
Overview This Sprint takes you into the world of Customer Experience at CityFibre, where you’ll take on the challenge of designing a smart self-service tool that helps customers solve broadband issues quickly and confidently. You’ll explore how CX teams improve journeys, reduce frustration, and create digital solutions that put the customer first at every stage. What’s Included Throughout the Sprint, you’ll be supported with insight from CityFibre expert Joanna, a clear activity brief, and all the resources you’ll need to complete the task. You’ll research common broadband pain points, explore examples of digital support tools, and build your own simple wireframe or mock-up. You’ll also have access to a model answer and a debrief that walks you through how a professional would approach this customer experience challenge.
