Barclays: Customer Care
Barclays
Role overview
About this role
Overview Interested in communication, problem-solving, or working with people? This Virtual Taster with Barclays puts you in the shoes of a customer service representative managing tricky calls. You’ll practice calming upset customers, using clear language, and following real complaint-handling processes to find the best solution. What’s Included In this Virtual Taster, you’ll respond to a realistic scenario where a customer is unhappy due to a payment error or slow service. Your task is to draft a short call script that shows how you’d calm the customer, acknowledge their concerns, and explain what happens next, along with a log of what was said on the call to share internally. To build your skills, you’ll review helpful documents like Barclays’ complaints process, response templates, and dos and don’ts of customer language. As you work through the activity, you’ll learn how to handle complaints calmly and professionally using the IRIS framework—an industry-standard approach. You’ll also find out the key information to gather from customers to resolve their issues quickly. At the end, you’ll see a model answer from an expert, breaking down how they applied the framework and the best ways to reassure customers and follow procedures. This is a great chance to develop communication skills and understand what goes into effective customer service in the real world.
Job details
Compensation
Unpaid opportunity
Location
Remote (UK)
Remote availablePosted
15 June 2026
Entry requirements
Requirements not available here
The employer hasn't published structured entry requirements through this listing. Check their application page for GCSEs, A-Levels, or any other entry criteria.
See entry requirements on employer listingCompany
Barclays
Barclays operates in financial services, where accuracy, trust, regulation, data, and customer outcomes are central to the work.
Quick actions
Company insight
Applying to Barclays
Strong applications usually show attention to detail, clear communication, numeracy, integrity, and an interest in how financial services help people or businesses.
- Prepare an example involving accuracy, responsibility, or handling sensitive information.
- Explain financial or technical ideas in plain English.
- For technology roles, link your projects to secure, reliable customer platforms.
Role overview
About this role
Overview Interested in communication, problem-solving, or working with people? This Virtual Taster with Barclays puts you in the shoes of a customer service representative managing tricky calls. You’ll practice calming upset customers, using clear language, and following real complaint-handling processes to find the best solution. What’s Included In this Virtual Taster, you’ll respond to a realistic scenario where a customer is unhappy due to a payment error or slow service. Your task is to draft a short call script that shows how you’d calm the customer, acknowledge their concerns, and explain what happens next, along with a log of what was said on the call to share internally. To build your skills, you’ll review helpful documents like Barclays’ complaints process, response templates, and dos and don’ts of customer language. As you work through the activity, you’ll learn how to handle complaints calmly and professionally using the IRIS framework—an industry-standard approach. You’ll also find out the key information to gather from customers to resolve their issues quickly. At the end, you’ll see a model answer from an expert, breaking down how they applied the framework and the best ways to reassure customers and follow procedures. This is a great chance to develop communication skills and understand what goes into effective customer service in the real world.
