ICT Technician Apprentice

Electronique is a leading UK systems integrator specialising in the delivery of secure technology platforms, including Hybrid IT, Cyber Security and Networking Infrastructure. Innovative solutions are developed in partnership with leading technology vendors, with customer requirements providing the foundation for delivery. The organisation specialises in designing and implementing solutions for public sector institutions, including Education, Healthcare and Local Government, supporting the delivery of key public services. About the role This is an exciting opportunity for a person wishing to work towards becoming a qualified ICT Technician on a site with a state of the art ICT infrastructure. The role involves learning to provide 1st Line hardware and software support, call logging services, asset management, general ICT administration (under supervision), and other ICT services. Key Responsibilities Deliver first line technical support, troubleshooting, and remote monitoring services to customers and schools. Log, manage, and resolve incidents through the Service Management System, ensuring SLA compliance. Act as a key point of contact between customers, internal teams, and third-party suppliers. Monitor support queues, escalate issues where required, and manage asset and change control activities. Support project work and assist with additional duties requested by the Network Manager. Complete training programmes and maintain compliance with Health & Safety, ISO, and company policies. Maintain a professional, organised, and customer-focused working environment. Training will be delivered remotely one day per week. Remote training can be undertaken at home or at the workplace, to be discussed during the interview and placement process. Skills and personal qualities Communication skills IT skills Attention to detail Organisation skills Customer care skills Team working Initiative Patience Qualifications requirements • 3 GCSEs (or equivalent) at grades 4+ (A-C) in an