IT Support Apprentice

CSL Data Services is a growing IT services provider delivering reliable, secure, and efficient solutions to its clients. The business prides itself on high-quality service, technical expertise, and strong client relationships. About the role: CSL Data Services is looking for a motivated IT Support Apprentice to join their team. This role offers hands-on experience while working towards a Level 3 IT Network Technician Apprenticeship You will support internal and external users, helping to diagnose issues, maintain systems, and contribute to a secure and efficient IT environment. Responsibilities: Provide IT support via phone, email, and remote tools Log, manage, and update support tickets Troubleshoot ICT issues using appropriate tools and methods Communicate clearly with users, managing expectations and escalations Install and configure hardware, software, and network devices Support desktop setup, repair, and basic networking tasks Apply security best practices and follow organisational policies Assist with network device and mobile device administration Maintain accurate documentation of all work Continuously develop technical knowledge and skills What we’re looking for: Interest in IT support and networking Basic knowledge of IT Strong problem-solving skills Good organisation and time management Clear communication skills Ability to work independently and in a team Professional, customer-focused attitude Driving licence (essential) and own vehicle (desirable) Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Non-standard entry with work experience: Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme. You may also have a combination of qualifications and experien