IT Security Apprentice

Pacifica is one of the largest professional appliance repair companies in UK. We’ve grown our service through a reputation for excellent customer service, understanding what customers need and making sure that we consistently fulfil their requirements. About the role: We have a vacancy for an apprentice to join our busy IT Security Team, based at our Head Office in the North East. You will work closely with the other members of the Security team, assist the IT support team with handling of tickets and calls, whilst liaising with all departments across all Pacifica sites in person or virtually so excellent interpersonal skills are a must. Responsibilities: Assist in investigating security alerts and incidents under the guidance of senior analysts Follow documented procedures, diagrams, and instructions to analyse and remediate security issues Support the rollout of new security tools, configurations, and controls Complete routine security audits and checks, ensuring findings are documented and escalated appropriately Test and evaluate new security technologies as part of continuous improvement Produce clear procedural documentation and reports Assist the support team in the remediation of tickets and escalated issues Talk employees through troubleshooting steps face-to-face, over the phone, or via remote access Diagnose and resolve system, network, hardware, and software issues You will need the following skills: Accuracy and integrity are of the utmost importance and you will also need to have an unwavering eye for detail and be methodical and organised The ability to maintain a calm, pragmatic approach under pressure Flexible and able to prioritise a changing "to do" list Proficient in using a computer Have a genuine interest in IT and technology A good foundation in computers and networks and a genuine interest in cyber security Entry requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subjec