wagamama: Front of House Team Member

Overview Explore what it’s really like to work front of house during a busy service - from greeting guests and managing orders to handling complaints and working as part of an energetic floor team. What's Included Understand what front of house team members do, how to enter and progress through the team, what you’ll do during a typical shift, and what rewards, challenges, salary and benefits you’ll encounter. Round off your simulation with an activity, led by a front of house team member. Lesson Overviews Career Overview - In this section, we’ll showcase the role of a front of house team member, providing a brief, overarching introduction to this career and the impact it can have. Qualification & Skill Requirements - Discover the qualifications, training routes, and skills needed to become a front of house team member at wagamama. Learn about pathways, relevant qualifications, and the key skills wagamama look for. Daily Activities - What does a typical shift look like in the front of house team? What’s involved in a usual week, and why do these tasks matter? Career Progression - How do you advance, progress and develop in this role? What training and upskilling opportunities are available at wagamama, and how does the role change as you move upwards or sideways? Challenges & Rewards - What is there to love about being a front of house team member, and what presents a challenge? Discover the behaviours and competencies needed to manage the complexities of this role. Salary & Benefits - In this section, we’ll cover the salary ranges for front of house team member roles, plus the range of benefits you’ll enjoy once you’re part of wagamama. Meet the Expert - Meet Andreea, your simulation expert, as she discusses her personal career journey, background and what she loves about being a front of house team member. Activity - Hear from Andreea again as she briefs you on your simulation task. Understand what the wagamama team look for with a task like this, and understand the best way to approach it. Reflection Activity - What did you take away from completing this simulation? What did you learn, and what interests you most about a front of house role? In this section, we’ll round off the experience with a short reflection.