IT Support Technician Apprentice

Guest Services Worldwide work directly with hotel clients to assist the concierge and hotel team. In addition, we help deliver a custom marketing message by creating a luxury-focused visitor guides highlighting hotels and their facilities. About the role: We are seeking a motivated and enthusiastic IT Support Technician Apprentice to join our IT team. This role is designed to provide hands-on experience while working towards a nationally recognised Level 3 Information Communications Technician qualification You will support day-to-day IT operations, assist colleagues with technical issues, and help maintain secure and efficient systems across the organisation. This role is ideal for someone looking to build a career in IT infrastructure, networking, or systems support. Over the course of your apprenticeship you will develop in depth knowledge of: IT fundamentals (hardware, software, operating systems) Networking principles (TCP/IP, DNS, DHCP, LAN/WAN) Cybersecurity fundamentals ITIL service management principles Cloud technologies (Microsoft 365 / Azure basics) Responsibilities: First-line technical support Networking & infrastructure support Cybersecurity & compliance Hardware & software deployment Documentation & continuous improvement You will need the following skills: Strong interest in IT and technology Good communication skills (written and verbal) Basic understanding of computer systems The following experience is desirable (but not essential): Familiarity with Microsoft 365 Basic networking knowledge Prior work experience (even informal) in IT support Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme