First Response Apprentice

Would you like to work for one of Scotland's leading law firms? Harper Macleod are an award winning legal firm who are also well renowned for our work with apprentices. We've won Apprenticeship Employer of the Year at the annual QA Apprenticeship Awards 3 years in a row. Overview We are looking for a First Response team member to work within the First Response team within the Personal Injury & Reparation department. The First Response team is the first point of contact for clients, whether they are an individual, insurer or private company. The team plays an important role in capturing and converting enquiries. Responsibilities: 1st point of contact when answering enquiries from clients and taking statements, triaging where necessary. You will gather information on new claim enquiries referred to by the department and update clients accordingly. Make calls to third parties on behalf of the team to gather information and document. Using iManage, you will input data which will be viewed by solicitors. It is important that you follow compliance and log this information accurately. Actively managing enquiries from social media platforms using Solcase (a case management system). Receive tasks via Bighand with regards to printing/scanning requests department wide. Manage own diary via MS Outlook to pre-plan your days. Open files (via iManage) so that team can access information. Skills and knowledge required: Excellent IT and organisational skills including Outlook, Word, and Excel. Excellent communication skills. Ability to prioritise and work to deadlines under pressure. Ability to use initiative. Experience in managing tasks/processes. Attention to detail and accuracy. Salary: £24,279 per annum. Working week: 35 hours per week, Monday to Friday, 9am - 5pm. Benefits: Critical illness protection. Life assurance. Discounted conveyancing on sales and purchases. Discounted eyecare. Charity donation through payroll. Cycle to work scheme. Buy additional leave option. Extra ho