Customer Service Apprenticeship

Vertu Renault Nottingham Due to business growth, we have a fantastic opportunity for a Customer Service Apprentice to join the team at Vertu Renaul Nottingham. This is a full-time role offeirng £8.00 per hour. As part of this role, you will undertake a 15-month Customer Service Level 3 apprenticeship , delivered by an external provider and centrally managed by our Internal Talent Team. You will gain valuable experience and industry-recognised qualifications while developing essential skills for a successful career in customer service. As a Customer Service Level 3 Apprentice - Service Advisor, you will be the first point of contact for customers visiting our service department. You will provide excellent customer service, ensuring customers understand the process of their visit and what they need to bring with them. During their appointment, you will assist with completing paperwork, explaining technical terms in a clear and friendly manner, and setting expectations regarding service or repairs. Throughout the service process, you will maintain regular communication with customers, provide updates on their vehicle, and ensure they are satisfied with the service received. You will also handle payments, introduce customers to additional products, and follow up with them after their visit. Additionally, you will support the wider team with general administrative and customer service tasks as required. Key Responsibilities: Customer Service & Satisfaction: Provide a friendly and professional first point of contact for service customers. Welcome customers and ensure they understand the service process. Clearly explain any required work on their vehicle, using simple and understandable language. Build strong relationships with customers by delivering excellent service. Communication & Coordination: Contact customers before their visit to confirm appointments and requirements. Keep customers informed throughout the service process. Follow