Digital Support Apprentice

Core Facilities is a nationwide provider of mechanical, electrical and fabric maintenance services, supporting over 3,000 locations across the UK. Renowned for engineering excellence, exceptional customer service and a dedicated 24/7 helpdesk, we deliver high-quality planned and reactive maintenance solutions through a strong people-focused and self-delivery approach. Responsibilities: Become a systems expert in our CAFM platform, Joblogic, accurately logging customer call-outs, service requests, and job updates. Work in a help desk environment, first point of contact managing incoming telephone enquiries, directing calls to the appropriate department and ensuring messages are captured and communicated effectively. Monitor and process Helpdesk communications via Google Mail, ensuring requests are directed to the correct person or team. Track, chase, and upload engineer and subcontractor documentation, ensuring records are complete, accurate, and up to date within the system. Support the smooth flow of information between customers, engineers, suppliers, and internal departments using collaborative technology and digital business systems. Follow established business processes to maintain service levels and data accuracy. Maintain organised digital records and contribute to the continual improvement of system data quality. Assist with additional business support activities and operational tasks as required. We're looking for someone who is: Willing to learn and develop new skills. Keen to progress and build a long-term career. Confident communicating with customers and colleagues. Comfortable working with technology and learning new systems. Organised, proactive, and detail-oriented. Able to work independently and use initiative when required. Equally comfortable contributing as part of a team. Professional, reliable, and committed to delivering excellent service. Working hours: 8.30am - 5pm Monday to Thursday, 8.30am - 4pm Friday Benefits : Workplace pension (if elig