IT Technician Apprentice

Greater Manchester Academies Trust (GMAT) is a multi-academy Trust which currently provides nursery, primary and secondary education in North Manchester, at the Manchester Communication Academy (MCA) and Manchester Communication Primary Academy (MCPA). We also provide associate leadership and management support to Collyhurst Nursery, a Local Authority maintained nursery and Children’s Centres. About the role: The IT Technician Apprentice’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. The team supports, maintains and develops GMAT’s IT support function including all desktop and laptop support. Responsibilities: Resolve assigned IT helpdesk calls Assist with all channels of communication into the helpdesk (phone, email, web portal) To ensure that accurate, up-to-date information is maintained on all support ticket and the customer is informed on progress at regular intervals Provide cover for the helpdesk between the hours of 7.30am to 5pm Attend relevant meetings as required Build a good rapport with all helpdesk customers Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications Apply diagnostic utilities to aid in troubleshooting The post would suit people with the following skill set: Service desk experience (although not essential) High level of customer service and interpersonal skills Experience of working to tight deadlines Windows operating systems (10, 11) Office 2016, 2024 Office 365 Google apps AV equipment The entry requirements for this programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Worki