Department for Work and Pensions
Location
North East, NE98 1YX
Deadline
6 October 2026
Type
apprenticeship
Job summary Do you have an appetite for learning? Do you want to apply and further develop your IT technical skills in an organisation that makes a difference to UK citizens lives? Do you want to work in an exciting and highly motivated team, where no two days are the same and where you can help and support the reliability of live services within our IT applications? If so, we want to hear from you! DWP Digital build and maintain user-friendly digital services that enable millions of people to access the help, advice and financial support they need. Whether our users need to claim benefit, get help finding a job, or understand their State Pension, we’re the team designing, developing and delivering the world-class digital services they need. This is an exciting opportunity to ‘earn as you learn’ and get hands on practice while you study towards a Level 3 qualification. You’ll receive formal learning to develop crucial skills, knowledge and behaviours for your career and be part of a great team. If you wish to find out more about the Digital Support Technician Apprenticeship, please click here ( Digital support technician / Skills England ( As well as being given 20% off the job training to allow you to complete your apprenticeship within your working hours, you’ll be supported by your line manager, skills coach and the service management community, as well as fellow apprentices on the programme, so you will have plenty of sources of encouragement to help you succeed. There’s a lot to learn and do, so you need to be ready to be proactive, work hard and participate in the many opportunities you’ll be given to showcase your skills. As part of the role, some travel to the other digital hubs may be required. Job description A service manager will undertake a range of key service management duties including reporting, incident management, change and problem management, and management of services to agreed targets and work closely with Operations across all levels, driving
Entry Requirements
Not published for this listing
The employer hasn't published structured entry requirements through this listing. Check their application page for GCSEs, A-Levels, or any other entry criteria.
See entry requirements on employer listingUse these cues to judge how complete and actionable this listing looks.
Civil Service is a public-sector or mission-led employer where service delivery, fairness, evidence, accountability, and public impact are usually important.
Student note
Applications should show motivation for public value, clear written communication, judgement, teamwork, and evidence-based problem-solving.
Typical process
Approximately 4% of applicants (~25,000 applications for ~1,100 Fast Stream places)
Online application and Civil Service Judgement Test
Day 1
Answers should reflect the Civil Service Behaviours, use the framework when structuring examples.
Online tests (numerical and verbal)
1–2 weeks after application
Video interview or written sift
2–4 weeks after tests
Map every answer to a named Civil Service Behaviour (e.g. Making Effective Decisions, Seeing the Big Picture).
Assessment centre (FSAC for Fast Stream)
4–8 weeks after video interview
Includes a written exercise, group exercise, and leadership interview. Use the Behaviours framework throughout.
Application tips
Location
North East, NE98 1YX
Deadline
6 October 2026
Type
apprenticeship
Job summary Do you have an appetite for learning? Do you want to apply and further develop your IT technical skills in an organisation that makes a difference to UK citizens lives? Do you want to work in an exciting and highly motivated team, where no two days are the same and where you can help and support the reliability of live services within our IT applications? If so, we want to hear from you! DWP Digital build and maintain user-friendly digital services that enable millions of people to access the help, advice and financial support they need. Whether our users need to claim benefit, get help finding a job, or understand their State Pension, we’re the team designing, developing and delivering the world-class digital services they need. This is an exciting opportunity to ‘earn as you learn’ and get hands on practice while you study towards a Level 3 qualification. You’ll receive formal learning to develop crucial skills, knowledge and behaviours for your career and be part of a great team. If you wish to find out more about the Digital Support Technician Apprenticeship, please click here ( Digital support technician / Skills England ( As well as being given 20% off the job training to allow you to complete your apprenticeship within your working hours, you’ll be supported by your line manager, skills coach and the service management community, as well as fellow apprentices on the programme, so you will have plenty of sources of encouragement to help you succeed. There’s a lot to learn and do, so you need to be ready to be proactive, work hard and participate in the many opportunities you’ll be given to showcase your skills. As part of the role, some travel to the other digital hubs may be required. Job description A service manager will undertake a range of key service management duties including reporting, incident management, change and problem management, and management of services to agreed targets and work closely with Operations across all levels, driving
Entry Requirements
Not published for this listing
The employer hasn't published structured entry requirements through this listing. Check their application page for GCSEs, A-Levels, or any other entry criteria.
See entry requirements on employer listingUse these cues to judge how complete and actionable this listing looks.
Civil Service is a public-sector or mission-led employer where service delivery, fairness, evidence, accountability, and public impact are usually important.
Student note
Applications should show motivation for public value, clear written communication, judgement, teamwork, and evidence-based problem-solving.
Typical process
Approximately 4% of applicants (~25,000 applications for ~1,100 Fast Stream places)
Online application and Civil Service Judgement Test
Day 1
Answers should reflect the Civil Service Behaviours, use the framework when structuring examples.
Online tests (numerical and verbal)
1–2 weeks after application
Video interview or written sift
2–4 weeks after tests
Map every answer to a named Civil Service Behaviour (e.g. Making Effective Decisions, Seeing the Big Picture).
Assessment centre (FSAC for Fast Stream)
4–8 weeks after video interview
Includes a written exercise, group exercise, and leadership interview. Use the Behaviours framework throughout.
Application tips