UNIVERSITY OF BIRMINGHAM
Salary
£22,037 a year
Location
Edgbaston, Birmingham, West Midlands, B15 2TT
Deadline
11 October 2026
Type
apprenticeship
Start date
16 November 2026
Duration
1 Year 6 Months
Positions
1 position available
Working hours
Monday to Friday, between 8.00am - 6.00pm.
Training provider
THE OPPORTUNITY PROVIDER LTD
Standard (Level 2)
Customer service practitioner (level 2)
The IT Service Desk is the public face of the University's IT Services department. The Service Desk handles everything from individual technical problems to system outages. They are a single point of contact for our users - helping them to easily find solutions, request help, and contact other IT teams.
Entry Requirements
Subject-specific qualifications
| Subject | Type | Grade | Status |
|---|---|---|---|
| Maths & English | GCSE | Grade 4 and above | Required |
Skills Required
What they're looking for
Use these cues to judge how complete and actionable this listing looks.
Use the AI Coach to ask follow-up questions about the employer, selection process, and what to prepare next.
Salary
£22,037 a year
Location
Edgbaston, Birmingham, West Midlands, B15 2TT
Deadline
11 October 2026
Type
apprenticeship
Start date
16 November 2026
Duration
1 Year 6 Months
Positions
1 position available
Working hours
Monday to Friday, between 8.00am - 6.00pm.
Training provider
THE OPPORTUNITY PROVIDER LTD
Standard (Level 2)
Customer service practitioner (level 2)
The IT Service Desk is the public face of the University's IT Services department. The Service Desk handles everything from individual technical problems to system outages. They are a single point of contact for our users - helping them to easily find solutions, request help, and contact other IT teams.
Entry Requirements
Subject-specific qualifications
| Subject | Type | Grade | Status |
|---|---|---|---|
| Maths & English | GCSE | Grade 4 and above | Required |
Skills Required
What they're looking for
Use these cues to judge how complete and actionable this listing looks.
Use the AI Coach to ask follow-up questions about the employer, selection process, and what to prepare next.