IT Support Apprentice

At Beck Greener LLP, we are looking for an IT apprentice to be the face of the IT department. They will need to be confident to be able to approach all members of staff\partners to deliver a customer focused approach to IT. As such they will need good customer service skills as they deliver first line support to the business. Responsibilities: Provide first-line IT support, responding to helpdesk requests and resolving hardware and software issues both remotely and on-site Log, track, and update support tickets, ensuring incidents are accurately recorded and managed through to resolution Diagnose technical issues and escalate complex problems to senior technicians when required Assist with the installation, configuration, maintenance, and upgrade of computer hardware and peripheral devices Install, configure, update, and troubleshoot software applications and operating systems Support the maintenance and monitoring of IT systems, networks, and related infrastructure Produce and maintain accurate technical documentation, records, and reports Follow IT security procedures, best practices, and industry standards in all tasks undertaken Participate in apprenticeship training and development activities to build technical knowledge, skills, and experience Work collaboratively with colleagues, maintaining a professional, organised, and positive working environment Desirable skills: Good customer service skills with a professional and helpful approach Strong communication skills, both written and verbal Genuine interest in IT and technology Good problem-solving skills and a logical approach to troubleshooting Basic understanding of computer systems, hardware, software, and Microsoft Office applications Friendly and approachable, with the confidence to interact with colleagues and customers Patient and calm when supporting users and resolving issues Eager to learn and develop new skills Reliable and dependable, with a strong work ethic Positive attitude with a willingness to