IT Support Apprentice

Since 1993, Aegis have been providing IT services nationwide. From IP telephony, Cloud services, Infrastructure, to advanced intrusion prevention systems and security, they ensure businesses run as smoothly, and as securely as possible. They take on numerous apprentices a year in which they progress internally and become highly successful. As they gain exposure to many areas of tech they have the ability to choose a career path depending on what they enjoy the most. About the role: The apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor. Providing IT support and assisting with installations for new and existing client bases. Building bespoke computer systems and servers, offering telephone technical support, remote support, network installations and call-out support. Undertaking internal company procedures e.g. Daily Backup checks, quarterly maintenance tasks etc. Driver advised due to office location Responsibilities: Working in conjunction with the IT Manager and the support team. Working alongside the IT Manager on the applications, telephony, infrastructure and systems so they meet current and future needs. Supporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing & installations and upgrades. Developing social media strategies with the team to gain a bigger following in order to increase traffic to the website. The training programme is designed to provide real-world skills using the most recent IT technologies to transform individuals into highly skilled IT Apprentices. Desirable skills: Good communication/telephone skills. Being prepared to provide the highest level of customer service to our customers. Ability to recognise and respond to urgent customer requests. Attention to detail. Ability to follow instructions. Working well alone as well as in a team. Never being afraid to ask for help. Personable with a willingness to learn and a