IT Support Apprentice

At West Kent we are passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. We have an exceptional reputation for providing quality homes and excellent community services across Kent. We are highly successful, deliver on our promises, are committed to Kent and our communities and we want to do even more. About the role: As a member of the Technology Support Team, you will proactively deliver Service Desk and support services that help West Kent provide excellent customer service, while developing practical experience in infrastructure, systems and modern ways of working. Responsibilities Provide excellent customer service by responding to and resolving service desk incidents, requests and queries within agreed service levels, keeping users and the Service Desk system updated, and liaising with third parties where required. Support the monitoring, maintenance and administration of secure on-premise and cloud infrastructure, escalating performance, security and availability issues where required. Work with business users to understand department-specific issues and support users to make effective use of IT systems, Microsoft 365 and modern productivity tools, including Generative AI, by providing clear guidance that helps teams work smarter and adopt new ways of working. Support IT projects and change activities by completing technical and administrative tasks, including configuration, testing, implementation, documentation and user guidance. Maintain accurate hardware, software, configuration and infrastructure records to support asset management, configuration management, business continuity and knowledge sharing. Support good data management by helping to improve the confidentiality, integrity, accuracy and availability of information across IT systems. Assist with the set-up, use and support of IT hardware and devices, including laptops, terminals, audio-visual equipment, telephones,