IT Service Desk Apprentice

CVC is a leading global private markets manager focused on private equity, secondaries, credit and infrastructure with a global network of 30 local offices and €212 billion of assets under management. About the role: You will become an integral part of our Global Service Desk, supporting our UK offices with hardware-related requests, equipment builds, walk-up support, laptop deployments, hardware disposals and other first-line IT tasks. Alongside gaining practical workplace experience, you will complete an 18-month structured Cloud Support Specialist apprenticeship, developing the technical and professional skills needed to become well-rounded IT Support Engineers. As you progress, we will consider granting you the required permissions to complete more in-depth technical work, but this would be based on skill, experience, knowledge, and operational requirements. Required skills: A genuine passion for technology and a desire to build a long-term career in IT. Good general IT literacy and confidence using Windows, Microsoft 365 and everyday technology. Strong attention to detail and the ability to follow documented processes accurately. Excellent communication skills, both written and verbal. A customer-focused mindset with a willingness to provide exceptional service. Professional, approachable and confident interacting with colleagues at all levels of the business. A positive attitude with a willingness to learn, ask questions and accept feedback. Strong organisational and time management skills, with the ability to manage multiple tasks in a fast-paced environment. Ability to work both independently and as part of a collaborative team. Demonstrates accountability, reliability and a strong work ethic. Comfortable performing practical hands-on tasks such as laptop builds, hardware deployments, equipment collections and hardware disposals. Able to follow security, health & safety and data handling procedures when working with IT equipment. Willingness to travel betwee