Digital Customer Success Apprentice

We are looking for a motivated and personable apprentice to join our growing team. You will support the day-to-day administration and customer engagement activities within our Business Relationship team. You will play an important role in ensuring our customers, suppliers and colleagues receive excellent service and communication. No previous IT experience is required. We're looking for someone with a positive attitude, strong communication skills, and a desire to develop a career within a professional business environment. During your apprenticeship, you'll gain valuable experience in: Customer relationship management Business administration Commercial awareness Professional communication Quotation and order processing CRM and business systems Working within a successful Managed Service Provider (MSP) Responsibilities: Use Microsoft Copilot to draft emails, meeting notes, reports and customer communications Support the business in adopting AI and digital tools to improve efficiency and customer experience Use data, reporting and AI-powered productivity tools to identify trends and support business decision-making Customer & partner communication Administration & business support Quotations & order processing Team & office support Learning & development Required skills: Friendly, confident and professional communication skills Excellent telephone manner Strong organisational skills and attention to detail Good written communication and basic Microsoft Office skills Ability to prioritise tasks and manage workload effectively Positive attitude and willingness to learn Reliable, punctual and self-motivated Able to work well as part of a team Desirable experience: Experience in a customer service, retail, hospitality or office environment Knowledge of Microsoft Office applications An interest in technology or IT services Experience using CRM systems Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at g