B D R VOICE & DATA SOLUTIONS LTD
Salary
£18,000 a year
Location
CASPIAN HOUSE, TIMOTHYS BRIDGE ROAD, STRATFORD UPON AVON, CV37 9NR
Deadline
3 November 2026
Type
apprenticeship
Start date
9 November 2026
Duration
1 Year 5 Months
Positions
4 positions available
Working hours
9.00am - 5.30pm Monday - Thursday and 9.00am - 5.00pm on Fridays.
Training provider
QA LIMITED
Standard (Level 3)
Information communications technician (level 3)
Acting as first-line support for incoming incidents via phone, email, and ticketing systems Logging, categorising, and prioritising incidents accurately Providing basic technical support for: IT systems and hardware, network and connectivity issues, and voice and telephony services Troubleshooting issues using knowledge bases, and guidance from senior engineers Escalating unresolved incidents to second-line or third-line teams when required Communicating clearly with customers, keeping them informed of progress Maintaining accurate documentation and ticket notes Supporting general IT and operational tasks as required
Entry Requirements
Subject-specific requirements
Entry Requirements
Subject-specific qualifications
| Subject | Type | Grade | Status |
|---|---|---|---|
| Any subject | GCSE | 4+ (A-C) | Required |
| Maths and English | GCSE | 3+ (D or above) | Required |
Skills Required
What they're looking for
Use these cues to judge how complete and actionable this listing looks.
Use the AI Coach to ask follow-up questions about the employer, selection process, and what to prepare next.
Salary
£18,000 a year
Location
CASPIAN HOUSE, TIMOTHYS BRIDGE ROAD, STRATFORD UPON AVON, CV37 9NR
Deadline
3 November 2026
Type
apprenticeship
Start date
9 November 2026
Duration
1 Year 5 Months
Positions
4 positions available
Working hours
9.00am - 5.30pm Monday - Thursday and 9.00am - 5.00pm on Fridays.
Training provider
QA LIMITED
Standard (Level 3)
Information communications technician (level 3)
Acting as first-line support for incoming incidents via phone, email, and ticketing systems Logging, categorising, and prioritising incidents accurately Providing basic technical support for: IT systems and hardware, network and connectivity issues, and voice and telephony services Troubleshooting issues using knowledge bases, and guidance from senior engineers Escalating unresolved incidents to second-line or third-line teams when required Communicating clearly with customers, keeping them informed of progress Maintaining accurate documentation and ticket notes Supporting general IT and operational tasks as required
Entry Requirements
Subject-specific requirements
Entry Requirements
Subject-specific qualifications
| Subject | Type | Grade | Status |
|---|---|---|---|
| Any subject | GCSE | 4+ (A-C) | Required |
| Maths and English | GCSE | 3+ (D or above) | Required |
Skills Required
What they're looking for
Use these cues to judge how complete and actionable this listing looks.
Use the AI Coach to ask follow-up questions about the employer, selection process, and what to prepare next.