Baltic Apprenticeships
Salary
£15,433.44 – £24519.88 per annum depending on a
Location
Location MIDDLESBROUGH,
Deadline
Not published — check employer's page
Type
apprenticeship
Join Middlesbrough Council as a Technical Support Apprentice and gain hands-on experience supporting the technology that keeps the Council running. You’ll be part of the ICT Services team, helping staff with hardware, software and technical issues while developing your skills in troubleshooting, customer service and IT systems. Working alongside experienced colleagues across the Service Desk, Applications, Infrastructure and Projects teams, you’ll have the opportunity to learn, grow and build a strong foundation for your future in IT. In this role, you’ll work towards your apprenticeship qualification, gaining practical experience and developing the technical knowledge and skills needed to become an effective IT Support Technician. A typical day in the job: Providing first-line technical support to Council staff, both over the phone and in person, helping them resolve hardware and software issues. Logging, prioritising and updating incidents and service requests using the Ivanti Service Desk Manager system. Investigating and diagnosing IT problems, carrying out basic troubleshooting and escalating more complex issues when necessary. Providing remote support, setting up devices and assisting users with their IT equipment and applications. Supporting IT procurement by checking deliveries, maintaining stock levels, asset tagging equipment and organising items in the storeroom. Working alongside the Service Desk, Applications, Infrastructure and Projects teams to develop your technical knowledge and contribute to IT projects and service improvements. Completing general administrative duties, maintaining accurate records and providing updates to users. Following Council policies and procedures, including information security, data protection, health and safety, and asset management. Taking part in apprenticeship training and development activities while learning from experienced colleagues. Salary, Hours & Benefits: Salary: £15,433.44 – £24519.88 per annum depending on a
Entry Requirements
Not published for this listing
The employer hasn't published structured entry requirements through this listing. Check their application page for GCSEs, A-Levels, or any other entry criteria.
Use these cues to judge how complete and actionable this listing looks.
Use the AI Coach to ask follow-up questions about the employer, selection process, and what to prepare next.
Salary
£15,433.44 – £24519.88 per annum depending on a
Location
Location MIDDLESBROUGH,
Deadline
Not published — check employer's page
Type
apprenticeship
Join Middlesbrough Council as a Technical Support Apprentice and gain hands-on experience supporting the technology that keeps the Council running. You’ll be part of the ICT Services team, helping staff with hardware, software and technical issues while developing your skills in troubleshooting, customer service and IT systems. Working alongside experienced colleagues across the Service Desk, Applications, Infrastructure and Projects teams, you’ll have the opportunity to learn, grow and build a strong foundation for your future in IT. In this role, you’ll work towards your apprenticeship qualification, gaining practical experience and developing the technical knowledge and skills needed to become an effective IT Support Technician. A typical day in the job: Providing first-line technical support to Council staff, both over the phone and in person, helping them resolve hardware and software issues. Logging, prioritising and updating incidents and service requests using the Ivanti Service Desk Manager system. Investigating and diagnosing IT problems, carrying out basic troubleshooting and escalating more complex issues when necessary. Providing remote support, setting up devices and assisting users with their IT equipment and applications. Supporting IT procurement by checking deliveries, maintaining stock levels, asset tagging equipment and organising items in the storeroom. Working alongside the Service Desk, Applications, Infrastructure and Projects teams to develop your technical knowledge and contribute to IT projects and service improvements. Completing general administrative duties, maintaining accurate records and providing updates to users. Following Council policies and procedures, including information security, data protection, health and safety, and asset management. Taking part in apprenticeship training and development activities while learning from experienced colleagues. Salary, Hours & Benefits: Salary: £15,433.44 – £24519.88 per annum depending on a
Entry Requirements
Not published for this listing
The employer hasn't published structured entry requirements through this listing. Check their application page for GCSEs, A-Levels, or any other entry criteria.
Use these cues to judge how complete and actionable this listing looks.
Use the AI Coach to ask follow-up questions about the employer, selection process, and what to prepare next.