IT Cloud Support Apprentice

At Iconology Ltd, we are a forward-thinking Managed Service Provider (MSP) based in Kent, delivering expert IT support, cloud solutions, cyber security, connectivity, and managed technology services to businesses across a wide range of industries. The company has built a strong reputation for providing reliable, proactive IT services and helping clients embrace modern technologies to support their growth. As a Cloud Support Apprentice, you'll join a collaborative and supportive technical team, working alongside experienced IT professionals who are passionate about technology and developing future talent. You'll gain hands-on experience supporting cloud platforms, business systems, networks, and end users while developing the skills needed for a successful career in IT and cloud computing. At Iconology, we value curiosity, initiative, teamwork, and continuous learning. This is an exciting opportunity to build practical experience in cloud technologies while contributing to real client environments and projects. About the role: We are looking for an eager and enthusiastic individual to join our team as a Cloud Support Apprentice and support the delivery of IT and cloud services to our clients. You will have the opportunity to gain valuable skills, knowledge, and experience while completing a Level 3 Cloud Support Specialist Apprenticeship. The programme will provide exposure to cloud technologies, networking, operating systems, service management, and troubleshooting whilst working within a busy Managed Service Provider environment. Responsibilities: Provide first-line IT support to clients via phone, email, and remote support tools Assist with the administration and maintenance of Microsoft 365 and cloud-based services Support cloud and networking infrastructure under the guidance of senior engineers Help troubleshoot hardware, software, connectivity, and user access issues Assist in monitoring and maintaining client systems to ensure reliability and performance Crea