IT Service Desk Apprentice at Prolinx is listed on Apprentice Wizard from UCAS Career Finder. It was last seen live on 22 October 2026. The closing date is listed as 17 November 2026. Confirm the closing date and entry requirements on the employer's application page before you apply.
Prolinx
Location
South East, SN6 8TY
Deadline
17 November 2026
Type
apprenticeship
Prolinx are industry leading experts at delivering innovative cloud solutions to Defence, National Security, Government, Academia and Industry and their partners where seamless connectivity and collaboration is the key to enabling secure data driven success. We are seeking a proactive and customer-focused apprentice to join our team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for our users, no matter the time of day. This is an exciting opportunity for someone who thrives in a fast-paced environment and is dedicated to ensuring the optimal performance of IT systems and services. This is typically an entry-level position, suitable for someone who has recently graduated or are early into their IT career, typically working under the direct supervision of more senior engineers. Responsibilities: Serve as the primary point of contact for all IT-related inquiries and incidents from end-users via phone, email, or ticketing system Troubleshoot and resolve issues related to operating systems, applications, printers, networks, and other IT-related tools Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution Prioritise and escalate unresolved issues to other support teams as necessary Monitor system alerts and perform routine checks to ensure IT services are running optimally Collaborate with other departments and IT teams to resolve complex issues and improve service delivery Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines Provide excellent customer service, maintaining a professional de
Entry Requirements
Not published for this listing
The employer hasn't published structured entry requirements through this listing. Check their application page for GCSEs, A-Levels, or any other entry criteria.
Use these cues to judge how complete and actionable this listing looks.
Use the AI Coach to ask follow-up questions about the employer, selection process, and what to prepare next.
Location
South East, SN6 8TY
Deadline
17 November 2026
Type
apprenticeship
Prolinx are industry leading experts at delivering innovative cloud solutions to Defence, National Security, Government, Academia and Industry and their partners where seamless connectivity and collaboration is the key to enabling secure data driven success. We are seeking a proactive and customer-focused apprentice to join our team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for our users, no matter the time of day. This is an exciting opportunity for someone who thrives in a fast-paced environment and is dedicated to ensuring the optimal performance of IT systems and services. This is typically an entry-level position, suitable for someone who has recently graduated or are early into their IT career, typically working under the direct supervision of more senior engineers. Responsibilities: Serve as the primary point of contact for all IT-related inquiries and incidents from end-users via phone, email, or ticketing system Troubleshoot and resolve issues related to operating systems, applications, printers, networks, and other IT-related tools Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution Prioritise and escalate unresolved issues to other support teams as necessary Monitor system alerts and perform routine checks to ensure IT services are running optimally Collaborate with other departments and IT teams to resolve complex issues and improve service delivery Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines Provide excellent customer service, maintaining a professional de
Entry Requirements
Not published for this listing
The employer hasn't published structured entry requirements through this listing. Check their application page for GCSEs, A-Levels, or any other entry criteria.
Use these cues to judge how complete and actionable this listing looks.
Use the AI Coach to ask follow-up questions about the employer, selection process, and what to prepare next.