Business Administration apprenticeship - Southampton

Key Responsibilities Answer incoming calls from clients, families, healthcare partners, and staff in a professional and empathetic manner. Act as the main point of contact for hospitals, GPs, and local authority representatives. Manage email correspondence and respond promptly to queries.

Schedule client care appointments and visits for the domiciliary care team. Coordinate appointment changes, cancellations, and urgent requests. Ensure staff rotas are kept up to date and communicate changes effectively.

Maintain client records in line with GDPR and CQC requirements. Prepare, update, and file care documentation, assessments, and contracts. Support the recruitment and onboarding process with document collation and interview scheduling.

Order and manage office supplies and ensure the workplace is organised. Assist with CQC compliance processes by ensuring records are accurate and up-to-date. Support with preparing reports, audits, and data summaries for management.

Maintain logs of incidents, complaints, and compliments for monitoring purposes.