IT Service Desk Apprentice at Connect Systems is listed on Apprentice Wizard from UCAS Career Finder. It was last seen live on 29 October 2026. The closing date is listed as 25 November 2026. Confirm the closing date and entry requirements on the employer's application page before you apply.
Connect Systems
Location
South East, HP5 1NZ
Deadline
25 November 2026
Type
apprenticeship
Start your IT career with Connect Systems! The IT Service Desk Apprentice role exists to get clients working again quickly, taking first contact on support requests, triaging them accurately and resolving common issues first time.
The role owns its service desk tickets, SLA compliance, ticket triage, 1st line troubleshooting, and billable hours. You will demonstrate the following behaviours: Client-first - treats every ticket as a person who cannot work and communicates accordingly Ownership - sees a ticket through or hands it off cleanly; nothing is left in limbo Disciplined - records time, notes and documentation as the work happens, not afterwards Curious - looks for the root cause rather than repeating the same fix Team player - shares knowledge freely and asks for help before an SLA is at risk
Work tickets from the service board in priority order, with full notes and accurate time entries Keep clients updated at every stage and confirm resolution before closure Be the first point of contact for all client tickets, providing first contact resolution where possible Liaise with clients, internal staff and third parties to deliver a consistent service Triage incoming tickets - categorise, prioritise and assign or resolve - in line with the triage process Capture the right information first time so that escalations do not bounce back Resolve common issues first time - passwords, Microsoft 365, printing, endpoint and user set-up Escalate to Tier 2 promptly when a ticket is beyond 1st line or at risk of SLA breach Meet response and resolution SLAs on every ticket assigned Encourage SmileBack responses and act on feedback Ad hoc site visits or onsite engineer cover may occasionally be required, where you will be expected to represent the company professionally Continuously build knowledge across the software and hardware technologies the team supports Develop internal documentation as required Work with the Service Desk Manager to develop internal pro
Entry Requirements
Not published for this listing
The employer hasn't published structured entry requirements through this listing. Check their application page for GCSEs, A-Levels, or any other entry criteria.
Use these cues to judge how complete and actionable this listing looks.
Quality score: 64/100
Use the AI Coach to ask follow-up questions about the employer, selection process, and what to prepare next.
Location
South East, HP5 1NZ
Deadline
25 November 2026
Type
apprenticeship
Start your IT career with Connect Systems! The IT Service Desk Apprentice role exists to get clients working again quickly, taking first contact on support requests, triaging them accurately and resolving common issues first time.
The role owns its service desk tickets, SLA compliance, ticket triage, 1st line troubleshooting, and billable hours. You will demonstrate the following behaviours: Client-first - treats every ticket as a person who cannot work and communicates accordingly Ownership - sees a ticket through or hands it off cleanly; nothing is left in limbo Disciplined - records time, notes and documentation as the work happens, not afterwards Curious - looks for the root cause rather than repeating the same fix Team player - shares knowledge freely and asks for help before an SLA is at risk
Work tickets from the service board in priority order, with full notes and accurate time entries Keep clients updated at every stage and confirm resolution before closure Be the first point of contact for all client tickets, providing first contact resolution where possible Liaise with clients, internal staff and third parties to deliver a consistent service Triage incoming tickets - categorise, prioritise and assign or resolve - in line with the triage process Capture the right information first time so that escalations do not bounce back Resolve common issues first time - passwords, Microsoft 365, printing, endpoint and user set-up Escalate to Tier 2 promptly when a ticket is beyond 1st line or at risk of SLA breach Meet response and resolution SLAs on every ticket assigned Encourage SmileBack responses and act on feedback Ad hoc site visits or onsite engineer cover may occasionally be required, where you will be expected to represent the company professionally Continuously build knowledge across the software and hardware technologies the team supports Develop internal documentation as required Work with the Service Desk Manager to develop internal pro
Entry Requirements
Not published for this listing
The employer hasn't published structured entry requirements through this listing. Check their application page for GCSEs, A-Levels, or any other entry criteria.
Use these cues to judge how complete and actionable this listing looks.
Quality score: 64/100
Use the AI Coach to ask follow-up questions about the employer, selection process, and what to prepare next.