Contract Support Apprentice

Acting as a link between clients, operational teams, and internal departments, you will receive full training to provide comprehensive administrative, financial, and logistical support. You will be responsible for the following:

• Contract Administration & Documentation: Learn to maintain accurate, up-to-date physical and digital contract files, agreements, and renewals. Assist in preparing, reviewing, and issuing contract documentation, including proposals, quotes, invoices, and purchase orders. Help manage the contract lifecycle by tracking key renewal and expiry dates.
• Financial Support: Assist with invoicing processes to ensure accurate and timely submission to clients. Learn to reconcile invoices with services provided and help resolve basic discrepancies. Support the tracking of contract budgets and process purchase orders for contract supplies.
• Client & Stakeholder Communication: Act as a welcoming point of contact for routine client inquiries, learning to escalate complex issues to managers. Build strong working relationships with clients and internal departments (Operations, Finance, Sales) to ensure smooth service delivery. Help prepare and distribute regular client updates and reports.
• Operational Support: Assist with the coordination of service delivery, scheduling, and logistical arrangements. Support the administration required when onboarding new customer contracts. Help prepare for client meetings by compiling agendas, setting up presentations, and taking meeting minutes. Track and update key performance indicators (KPIs) regarding contract performance.
• Data Management & General Admin: Maintain and update internal databases and contract management software. Manage team correspondence, emails, and phone calls efficiently. Provide general administrative support to the Contract Management team and assist with ad-hoc projects.