Business Administration and Reception Apprentice

Reception duties: Welcome people accessing the charity for courses, appointments or meetings with staff, and direct them to the appropriate person. Telephone and email enquiries: Answer incoming calls, respond to basic queries, take messages, transfer calls and forward emails to the relevant staff members. Referral administration: Check incoming referrals, make initial telephone contact with service users, complete a basic initial assessment form and forward the information to the appropriate staff member for follow-up. Practical support for service users: Prepare basic food parcels and clothing packs for individuals accessing the charity's services. Promotional materials: Create simple posters and promotional materials to advertise the charity's services and activities.