Business Administration/Customer Service Apprentice

We are looking for an organised and enthusiastic Office Administration Apprentice to support the daily running of our office. Working closely with our Office Manager and wider team, you will gain practical experience in customer service, order processing and general business administration while completing your apprenticeship.

Key responsibilities

With training and supervision, you will:

• Respond to customer enquiries by telephone and email.
• Assist with processing customer orders and preparing order acknowledgements.
• Help coordinate deliveries and provide customers with order updates.
• Support the preparation of quotations and invoices.
• Maintain accurate customer records and update our CRM system.
• Assist with filing, data entry and managing shared inboxes.
• Support basic accounts administration, including recording invoices and following up payment queries.
• Assist with purchasing administration and updating stock records.
• Complete apprenticeship training and assessments, applying your learning in the workplace.